IT Support Engineer

Requirements

• Fluency in English
• 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian, hardware experience)
• Endpoint devices management and incident management experience
• Vendor management experience (outsourcing)
• Knowledge of best practices in IT administration and system security
• Exceptional organizational and time management skills
• Solid analytical and problem-solving skills
• Good interpersonal and communication skills

Nice to have

• Experience with technical support for Slack
• Experience working with Jira
• Fluency in Portuguese

What you'll be doing

• Solving day-to-day IT requests and ensuring tickets are closed within SLAs
• Resolving emergency or unplanned support activities (fixing meeting room hardware, helping employees with urgent laptop issues, etc.)
• Supporting new hires through configuring and provisioning laptops, initial IT setup, solving issues, etc.
• Retrieving exiting employees' hardware, and managing the hardware lifecycle to decommission or reuse it
• Managing any Revolut owned technology, including office and remote hardware
• Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation