Requirements

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex tradeoffs between reliability, scalability, and feature development
• Proven track record delivering critical infrastructure projects with significant technical complexity
• Experience improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills able to translate complex technical concepts to technical and non-technical audiences
• Experience with real-time communications systems, media processing, streaming technologies, or related fields

Nice to Haves

• Experience with SIP, RTP/RTCP, or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or platforms like Asterisk or gStreamer
• Experience building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

What You'll Be Doing

• Lead a team of senior engineers developing Twilio's next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions influencing Twilio's media processing capabilities

Perks and Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare coverage
• Retirement savings program
• Remote-first work culture with occasional travel for team meetings
• Support for employee volunteering and donation efforts