UT DMS Technician

Requirements

• Provide IT support and troubleshooting for both Windows and Apple environments.
• Manage endpoint support, including expertise in Kandji and Intune.
• Identify and suggest potential areas for improvement.
• Be an encyclopaedia on Wise's IT products and services.
• Document work thoroughly and create guides for fellow technicians and customers.
• Install, modify and repair computer hardware and software.
• Help acquaint new users with tools & tech in Wise.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.
• Procurement and vendor management.

Nice to Haves

• Have interest or some IT troubleshooting experience.
• Proficient in troubleshooting Windows and Mac operating systems.
• Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with Jira/Atlassian or similar ticketing/project management tools.
• Experience with 2FA solutions such as OKTA.
• You enjoy helping people and solving problems by nature.
• Ability to work under pressure.
• Passionate about computing and user experience.
• Comfortable working both independently and as part of the team as the situation requires.
• Researching solutions and the latest technology is second nature to you.

What You'll Be Doing

• Join our User Technology (UT) team at Wise.
• Work primarily in the Tallinn office and support co-workers outside the office.

Perks and Benefits

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology projects.
• Collaborative and supportive work environment.
• Continuous learning and professional development opportunities.
• Chance to make a significant impact in a growing organisation.