Requirements:

• Experience leading customer-facing engineering: You’ve led teams building apps or websites that make complex problems feel simple.

• Strong technical background: Experience with backend and client engineering. You understand the difference between "working code" and "scalable architecture."

• Leadership experience: You have led high-performing teams (hiring, performance management, coaching). You know how to scale your impact through strong Engineering Leads and senior engineers.

• Product mindset: You understand the "why" behind the "what." You can map technical efforts directly to business goals and customer value.

• Strategic thinking: You can switch between reviewing a Pull Request and planning the 12-month technical strategy for a critical business domain.

• Communication: You explain complex technical decisions to non-technical partners, challenge constructively, and build alignment.

Nice to have:

• Experience building AI Assistants or other AI-powered experiences

• Experience in payments, fintech, or another global regulated product environment

• Experience building high-throughput APIs for enterprise or platform clients

• Experience scaling a domain from one team into a multi-team organisation

What you'll be doing:

• Defining the product roadmap: You’ll work side-by-side with Product to decide what we build next. You’ll be making the calls between speed, security, and long-term scale.

• Turning strategy into execution: You’ll set clear outcomes, priorities, and ownership, remove blockers and enable fast, reliable delivery without teams depending on you for every decision.

• Technical authority: You’ll act as the primary technical owner for Send, with the senior-level technical depth to lead architectural decisions and address technical debt.

• Operational excellence: You’ll improve reliability, security, and operational health, ensuring the teams proactively manage the services that millions of customers rely on.

• Growing the teams: You will start with two cross-functional, high-output teams with the expectation to scale the group further.

• People development: You’ll own the performance, career growth, and wellbeing of your Engineering Leads, while remaining accountable for the engineers they lead.

• Cross-functional alignment: You’ll work closely with Global Product, Regional, and other functions to align our roadmap with the wider Wise strategy. You’ll help the teams navigate complex priorities and make trade-offs between speed, quality, and risk.

Perks and benefits:

• Send is one of Wise’s most important customer journeys. If you want to shape a journey used by millions and grow great leaders, we’d love to hear from you.