Requirements

• Bachelor's degree
• Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols
• Knowledge of network analysis fundamentals and robust troubleshooting
• Experience in major internet routing protocols, specifically BGP and OSPF
• Experience with network operating systems such as Cisco IOS and Junos
• Experience working in a Linux/Unix environment

Nice to Haves

• Knowledge of IT best practice frameworks (ITIL, COBIT) and operational excellence concepts or methodologies
• Knowledge of network hardware and packet forwarding architectures
• Experience with Unix and scripting in Perl, shell, C or C++
• Experience working with customers to diagnose a problem and work towards resolution

What You'll Be Doing

• Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events
• Support and maintain our next generation networks
• Deliver simple, sustainable and repeatable solutions and processes
• Partner with our broader Technical Operations organization to reduce operational burden
• Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments
• Drive standards across the network and ensure compliance to those standards and policies
• Participate and drive impact mitigation during large-scale events utilizing an established Event Management process
• Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion
• Improve detection mechanisms by designing and implementing new alerts
• Identify and troubleshoot recurring platform issues and engage with mid and senior-level engineering teams for resolution
• Create and review documentation and process regarding recurring issues and new standard operating procedures
• Troubleshoot interconnectivity issues, including network device configuration and low level application interaction
• Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools
• Contribute towards hiring and developing others in the team

Perks and Benefits

• Amazon values diverse experiences and encourages candidates to apply even if they do not meet all qualifications
• Equal opportunities employer
• Inclusive culture with a focus on discovering, inventing, simplifying, and building
• Privacy and data security a top priority
• Support for workplace accommodations during the application and hiring process