Requirements

• Bachelor's degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field and relevant experience

Nice to Haves

• Proven years of customer-facing experience
• Experience supporting enterprise-scale applications in a technology environment
• Hands-on expertise in cloud technologies, especially Azure Infrastructure, Kubernetes, Data & Analytics, and Platform Services
• Experience with on-call support, incident management, and service reliability in cloud environments
• Customer-focused mindset with a passion for delivering excellent customer experiences
• Growth mindset and ability to quickly learn new technologies
• Ability to meet Microsoft security screening requirements

What You'll Be Doing

• Conduct health checks and offer guidance on software updates
• Escalate and analyze customer issues for resolution
• Collaborate with internal teams to review and resolve incidents
• Gather feedback and implement new features to enhance customer experience

Perks and Benefits

• Applications accepted for a minimum of 5 days
• Equal opportunity employer with comprehensive benefits