Director, Reliability Engineering

Role Summary

• Lead a team of ~20 reliability engineers, fostering a culture of operational excellence, continuous learning, and customer obsession
• Attract, develop, and retain top talent; build career paths that keep engineers engaged and growing

What You’ll Do

• Define and drive HubSpot's reliability roadmap, balancing proactive resilience investments with reactive incident reduction
• Partner with Infrastructure leadership to prioritize reliability initiatives alongside cost, performance, and platform evolution
• Set and evolve SLO standards that align engineering effort with customer experience

What You’ll Bring

Required Qualifications

• 10+ years of experience in software engineering, SRE, or infrastructure, with 5+ years leading teams
• Track record of building and scaling reliability functions at companies with significant operational complexity
• Deep technical fluency-you can dive into architecture discussions, incident analysis, and system design with credibility
• Curiosity and vision for how AI/ML can transform operations; experience with or strong interest in AIOps, agentic automation, or ML-driven observability is a plus
• Proven ability to drive cultural and process change across a large engineering organization without top-down mandates
• Strong executive communication skills; comfortable leading incident bridges, presenting to leadership, and representing reliability externally
• Experience with modern cloud infrastructure (AWS preferred), observability tooling, and incident management practices
• A philosophy that balances reliability with velocity-you understand that the goal is sustainable speed, not gates