Principal Software Engineer - Customer Journey

About the Team

• The Customer Journey product line focuses on end-to-end customer experience at HubSpot
• Goal: Ensure HubSpot works for every customer from signup to long-term growth
• Develop AI-powered systems for personalized experiences and smarter growth

About the Role

• Seeking a Principal Software Engineer to shape the future of Customer Journey
• Hands-on role building scalable systems for onboarding and customer success
• Responsibilities: Define architecture, predict next best actions, and improve user experience

Key Expectations

• Build intelligent, AI-powered customer experiences
• Own platform-level architecture
• Be a hands-on, high-leverage builder
• Drive simplicity in complex systems
• Partner across product and engineering
• Raise the bar across the organization

What You Bring

• Proven experience in building and scaling distributed systems for millions of users
• Strong architectural instincts with an emphasis on iteration, simplicity, and extensibility
• Experience with ML or GenAI in real products
• Track record of delivering complex cross-team initiatives
• Ability to operate in ambiguity and lead by building
• Strong product intuition and focus on delivering customer value