Senior Engineering Manager, Customer Agent

Requirements

• You need to be an exceptional people leader and personally action-oriented.
• Product-minded, not process-minded.
• Comfortable operating in early product formation.
• Strong product engineering instincts.
• AI fluency.
• Technically credible.
• Communication skills.
• Extreme autonomy.
• Critical thinking about the business.

What You'll Be Doing

• Own strategically significant work streams end-to-end.
• Shape teams operating in ambiguous spaces.
• Work closely with cross-functional partners.
• Help build a seamless customer experience across sales, ecommerce, support, and success.
• Bring together engineers and set high expectations.
• Develop senior engineers into leaders.
• Partner with the Engineering Director on group-level strategy.
• Work in an AI-first engineering culture.

Nice to Haves

• Comfortable operating in early product formation.
• AI fluency and experimentation.
• Extreme autonomy.

Perks and Benefits

• Benefits and programs to support health, wellbeing, family, time away from work, and financial future.
• Hybrid working policy with flexibility to work from home.
• Open and accepting culture.
• Diversity and Equal Employment Opportunity commitment.