Data Center Technician

Requirements

• Proficiency in written, reading, and conversational French and English

Responsibilities

• Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians
• Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians
• Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training
• Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
• Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities
• Embodies our culture and values

Qualifications

• Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components

Nice to Haves

• Experience supporting IT equipment or related technology
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)