Company Logo
Software Engineer

Netflix - 1d ago

Company Logo
Senior Software Engineer

Reddit - 4d ago

Service Desk Technician

Requirements

  • A customer-first mindset, with the ability to deliver friendly, effective, and timely support.
  • 4+ years of experience in an IT Service Desk or similar end-user support role.
  • Strong knowledge of MacOS and iOS environments, including troubleshooting hardware and software issues.
  • Hands-on experience with meeting room AV hardware and supporting hybrid collaboration setups.
  • Familiarity with ticketing systems (preferably Jira) and following IT service processes (e.g. incident, request, escalation).
  • Solid troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
  • Clear and effective communication skills, with the ability to explain technical concepts to non-technical colleagues.
  • Strong organizational skills, able to prioritize a busy workload while maintaining attention to detail.
  • A proactive mindset, looking for recurring issues and opportunities to improve the user experience.
  • A collaborative team player, comfortable working with IT Operations colleagues across multiple European offices.
  • Awareness of IT security best practices to ensure safe handling of systems and devices.

What you'll be doing

  • Act as the first line of IT support for all Mollies in the Amsterdam office, supporting the IT Bar, and across Europe remotely.
  • Provide hands-on troubleshooting and support for MacOS and iOS devices, ensuring smooth performance and minimal downtime.
  • Set up and maintain meeting room AV hardware.
  • Manage the onboarding and offboarding process, ensuring new hires are fully equipped and leavers are securely offboarded.
  • Diagnose and resolve issues related to hardware, software, network connectivity, and user accounts.
  • Escalate complex issues to the appropriate IT teams when needed, while ensuring timely communication and follow-up with users.
  • Keep documentation up to date, including FAQs, troubleshooting guides, and knowledge base articles.
  • Proactively identify recurring issues, suggest improvements, and contribute to continuous service enhancement.
  • Collaborate with the wider IT Operations team to ensure a secure, reliable, and scalable IT environment.
  • Support the rollout of new tools, devices, and processes, ensuring smooth adoption by end-users.

Perks and Benefits

  • Regular feedback and performance reviews to support your development.
  • Fair and transparent salary reviews along the way.
  • Opportunities for career growth and development within the organization.
  • Tools, trust, and opportunities to grow your skills and shape your career.
AI Summary ✨
Mollie logo

Mollie

Amsterdam, Netherlands

Experience: Junior
Posted: December 30, 2025
Last seen: 7 minutes ago
other

Why we track Mollie

Mollie is an Amsterdam-based payments company serving European businesses. They've grown rapidly and the engineering team works on payment processing, checkout optimization, and financial infrastructure. One of the Netherlands' most successful tech companies.

Similar jobs

  • mistralai logo

    Lead Senior Technical Writer

    France, UK, Germany, Netherlands, Belgium

    9 days ago
  • optiver logo

    Support Engineer

    Amsterdam, Netherlands

    11 days ago
  • adyen logo

    IAM Engineer

    Amsterdam, Netherlands

    a month ago
  • a month ago
  • See all jobs in Netherlands