Enterprise Application Engineer

Requirements

• A customer-first mindset, dedicated to meeting and exceeding user needs.

• 4+ years of experience as a System Engineer or Enterprise Applications Engineer.

• Advanced skills in managing Google Workspace, Okta, JIRA, Slack, GAM, Atlassian, HiBob and other industry-leading systems/platforms.

• Understanding of Software/SaaS asset management and application lifecycle management principles.

• Advanced technical troubleshooting abilities, ensuring efficient problem resolution.

• Impeccable technical documentation and knowledge base writing skills.

• Ability to work independently and with excellent organization, prioritizing a busy workload effectively.

• Collaborative spirit, capable of working with cross-functional team members to meet customer needs.

• Proactive in promoting technology innovation, researching and identifying relevant technologies.

• Familiarity with installation and delivery of applications software using the development lifecycle.

• Knowledge of Information Technology and Security-related practices to safeguard assets and data.

What you'll be doing

• Elevate our Google Workspace environment to ensure seamless collaboration and productivity for our teams.

• Managing and improving our Atlassian suite, enabling smooth project management and effective collaboration.

• Administer, configure, and integrate our HRIS (HiBob) to ensure accurate data management, streamlined workflow processes, and seamless integration with internal platforms and external systems.

• Maintain comprehensive documentation of system configurations, processes, and integrations to support future scalability and compliance with organizational policies.

• Plan, design, develop, and test software systems or applications, including cloud-based and internet-related tools, to enhance existing products and create new solutions.

• Enable solutions that consider APIs, security, scalability, manageability, usability, and other critical factors to deliver complete and efficient solutions.

• Identify opportunities to reduce technology spend and complexity, optimizing application usage.

• Act as the escalation point and mentor for IT Engineers, resolving technical issues within the support portfolio.

• Drive improvements, participate in projects, and continuously improve services to enhance efficiency and user experience.

• Provide expert input in the design of strategic initiatives, focusing on the technology used and approaches to development and integration.

• Ensure all applications and business automation platforms are reliable, resilient, secure, and compliant.

• Collaborate with vendors to develop, install, and troubleshoot application systems, software, and development, enhancing the effectiveness of supported applications.