Application Support Engineer – Vendor Service

Requirements

• 3+ years of experience in Application Support, DevOps, Site Reliability Engineering, or a similar role.
• Experience supporting and troubleshooting enterprise applications in production environments.
• Strong understanding of incident, problem, and change management processes.
• Experience with AWS services, including ECS, RDS, and IAM.
• Experience using Infrastructure as Code and configuration management tools such as Terraform and Ansible.
• Experience with monitoring and observability platforms, including Grafana and Splunk.
• Strong scripting and automation skills using Python, Bash, or PowerShell.
• Hands-on troubleshooting experience across Linux and Windows environments.
• Understanding of networking concepts and application connectivity troubleshooting.
• Experience working with Git-based development workflows and DevOps tooling.

What You'll Be Doing

• Provide support for third-party applications across on-premises, AWS, and SaaS environments.
• Manage and troubleshoot applications such as Refinitiv, Grafana, Tableau, ChatGPT, and other business-critical platforms.
• Collaborate with business and technology teams to onboard new applications and enhance existing services.
• Design, deploy, and maintain application platforms, ensuring high availability, performance, and operational stability.
• Monitor application health, investigate issues, and proactively address potential service disruptions.
• Work with internal users and external vendors to resolve incidents and minimise service impact.
• Perform root cause analysis and implement permanent fixes to improve platform reliability.
• Partner with traders, quantitative researchers, and developers to support and optimise application environments.
• Develop and enhance automation to improve operational efficiency and reduce manual processes.
• Build and maintain scalable operational processes, controls, and monitoring solutions.
• Contribute to continuous improvements in service delivery, monitoring, and operational workflows.

Nice to Haves

• Experience supporting financial market data platforms such as Refinitiv is beneficial.
• Familiarity with collaboration and operational tools such as GitHub, Slack, and OpsGenie is advantageous.

Perks and Benefits

• QRT is an equal opportunity employer promoting diversity and respect.
• Initiatives and programs to enable employees to achieve a healthy work-life balance.