Junior IT Support Technician

Requirements:

• Have 1-2 years or more experience in an IT support role.
• Proficient in troubleshooting Windows and Mac operating systems.
• Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
• Experience with ticketing/project management tools.
• Comfortable working both independently and as part of the team as the situation requires.
• Passionate about computing and user experience.
• Ability to work under pressure.
• Researching solutions and the latest technology is second nature to you.

Nice to Have:

• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with 2FA solutions such as OKTA.

What you'll be doing:

• Provide technical support for Wisers seeking assistance.
• Manage procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories.
• Identify and suggest potential areas for improvement.
• Be an Encyclopedia on Wise’s IT products and services.
• Troubleshoot and repair computer hardware and software issues.
• Educate users and colleagues on tools, tech, and security at Wise.
• Manage provisioning and deprovisioning of devices.
• Assist other teams within UT.
• Participate in internal projects aimed at continuous improvement initiatives.
• Help acquaint new users with tools & tech in Wise
• Ensure high-quality ticket management and understand the importance of efficient issue tracking

Perks and benefits:

• Hybrid work environment with at least 3 days in the office.
• Opportunity to work in a global team supporting offices worldwide.
• Dedicated team passionate about solving complex problems and helping others succeed.
• Opportunity for growth and career progression in an inclusive work culture.
• International team promoting diversity, equity, and inclusion.