Q226 Integration Success Engineer

Requirements

• You'll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues.
• You'll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You'll collaborate with teams across Wise globally.
• You'll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
• You'll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.

What You'll Be Doing

• You'll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues.
• You'll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You'll collaborate with teams across Wise globally.
• You'll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
• You'll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.