Requirements

7+ years of Salesforce experience (with strong Service Cloud expertise) and 5+ years directly leading technical teams.
Deep platform expertise across architecture, customization, automation, integrations, security, and governance.
Proven track record of coaching and developing technical engineers and administrators.
Adept at bridging high-level technology strategy with day-to-day execution.
Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives.
Excellent stakeholder management skills, capable of influencing both technical and business audiences.
Collaborative leader skilled at balancing stability, technical debt, innovation, and business delivery.

What You'll Be Doing

Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.
Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.
Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.
Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.
Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress.
Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation.
Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.

Ensuring a smooth and enjoyable candidate experience with a response within 5 business days.
Interview process takes about 4 weeks.
Office-based role in the Amsterdam office with hybrid collaboration.