What you'll be doing

• Design, build, and evolve the telemetry platform and instrumentation standards for reliable operations across Box’s globally distributed services.
• Partner with service teams to implement effective observability across logs, metrics, traces, alerts, and SLOs, ensuring telemetry is actionable and consistently contextualized.
• Make engineering tradeoffs around telemetry cardinality, sampling, retention, and cost for scalable, high-signal observability.
• Define and promote OpenTelemetry-based instrumentation practices, or equivalent distributed tracing and instrumentation experience.
• Develop and maintain systems and frameworks to improve observability, helping teams monitor health, performance, and reliability of services.
• Participate in on-call rotation to investigate, triage, and resolve production issues.

Requirements

• 4+ years of experience using higher level programming languages such as Go, Rust, Python, Java, Scala, Javascript, Ruby, or PHP.
• Experience with infrastructure/configuration languages including Terraform/HCL and Helm/YAML.
• Knowledge of service observability best practices and tools, ideally including OpenTelemetry and Prometheus or comparable telemetry, tracing, and instrumentation platforms.
• Hands-on experience with modern cloud technologies like GCP, AWS, and/or Kubernetes.
• Passion for solving hard problems with innovative, data-driven solutions.
• Experience with configuration and maintenance of applications such as web servers, load balancers, databases, storage systems, orchestration, and/or observability platforms.
• Experience supporting critical production services.
• Strong ownership mindset and commitment to high-quality technical work and team collaboration.

Nice to haves

• Experience with OpenTelemetry-based instrumentation practices or equivalent distributed tracing and instrumentation platforms.

Perks and benefits

• Access to AI-powered development tools like Cursor IDE and Claude to write better code faster.
• Hybrid work model with expectation to work at the office minimum 3 days per week, focusing on Tuesdays through Thursdays.
• Commitment to diversity, equal opportunity employment, and inclusive company culture.