What You'll Be Doing:

• Manage regional training coordinators and team trainers, ensuring alignment to Training & Onboarding processes, SOPs, and expectations.
• Oversee onboarding and training for all new hires in your region, ensuring a consistent, high-quality experience and timely progression through required learning paths.
• Support ongoing maintenance and evolution of training content by updating materials as processes change and ensuring onboarding reflects current tools and best practices.
• Provide real-time training and system support within the region to contribute to a follow-the-sun model for key training platforms.
• Partner with Curriculum Developers to support creation and improvement of training content, contributing regional insights and ensuring materials are accurate and aligned to operational needs.
• Monitor training data and metrics to identify knowledge gaps or performance challenges and propose solutions or interventions.
• Support intake and prioritization of regional training needs, ensuring alignment with broader training strategy and organizational roadmap.
• Maintain close communication with regional leaders, onboarding leads, and cross-functional partners for visibility into progress and initiatives.
• Ensure consistent adoption of onboarding standards and content in the region while tailoring delivery to accommodate workflows and schedules.
• Maintain documentation, JIRA tickets, and training records to support transparency and continuous improvement.
• Deliver hands-on training or facilitation support as needed.

Requirements:

• Experience in training, enablement, onboarding, or related operational roles.
• Demonstrated ability to manage people and drive accountability across distributed teams.
• Strong organizational skills to track training progression, monitor metrics, and identify areas for improvement.
• Experience analyzing data to uncover deficiencies, trends, or readiness gaps and articulating proposed solutions.
• Excellent communication and collaboration skills across time zones and global teams.
• Working knowledge of learning management systems such as Docebo or equivalent LMS platform.
• Experience working with Jira or similar project/workflow management tools.
• Ability to work independently, prioritize effectively, and deliver results in a fast-moving environment.
• Passion for improving employee onboarding, training experiences, and knowledge development.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows, improve efficiency, and drive business outcomes.

Nice to Haves:

• Experience creating or editing training content using authoring tools like Articulate 360, Rise, or similar.
• Prior experience delivering technical or cybersecurity-related training.
• Experience supporting global teams or working in a follow-the-sun operational model.
• Background in curriculum design, instructional design, or enablement strategy.

Perks and Benefits:

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.