What You'll Be Doing

• Handle customer security requests such as RFPs, RFIs, security questionnaires, and due diligence; route questions to appropriate teams.
• Own and maintain the Trust Center, ensuring security documentation is accurate, up-to-date, and easy to navigate.
• Analyze customer inquiries to identify recurring questions and gaps; propose updates to Trust Center materials.
• Triage internal request queue including product security and CVE-related tickets.
• Design and build AI-assisted workflows, automation, and process improvements focused on speed, scalability, and customer-centricity.
• Explain Elastic’s security posture and compliance frameworks to customers and internal teams.
• Provide security policy guidance to employees, collaborators, and partners.
• Balance operational tasks with project and creative work.
• Learn Elastic’s technical environment, products, business processes, and culture to inform your work.

Requirements

• Experience in security GRC, customer trust, or security assurance, including handling security questionnaires, RFPs, or due diligence requests.
• Working knowledge of security domains and frameworks such as ISO 27001, SOC 2, NIST, GDPR with ability to discuss technical topics with engineers.
• Automation-first mindset and comfort using AI tools in daily work.
• Familiarity with vulnerability management concepts like CVEs and severity scoring or willingness to learn quickly.
• Excellent written and spoken English with ability to create clear, customer-ready technical content.
• Strong attention to detail, data-driven approach, and ability to manage deadlines and shifting priorities.
• Experience working with fast-paced engineering and product teams and ability to quickly learn new technologies.
• Comfort with ambiguity and change.

Nice to Haves

• Track record of improving processes through automation using AI, including crafting prompts, agentic workflows, and API integrations.
• Experience building agents and tools; Python scripting is a plus but not required.
• Relevant certifications such as CISA, CISM, or GIAC.
• Experience working with government or other regulated customers.
• Experience with the Elastic Stack.

Perks and Benefits

• Competitive pay based on your work, not prior salary.
• Health coverage for you and your family in many locations.
• Flexible schedules and locations for many roles.
• Generous vacation allowance each year.
• Financial donation matching up to $2000 (or local currency equivalent) and up to 40 volunteer hours annually.
• At least 16 weeks of parental leave.
• Inclusive and diverse workplace culture welcoming all backgrounds and abilities.