Requirements

8+ years engineering experience, 4+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force-multiplier
Experience operating multi-tenant systems in production
Strong experience designing and implementing SLOs
Experience with one or more programming languages (e.g. Go, Python, Java, etc)
Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
Excellent problem-solving and troubleshooting skills.
Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
Ability to reason about performance, scaling, and failure modes
Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
Ability to partner deeply with product engineering teams
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

What You'll Be Doing

Regular 1:1s to with your manager and colleagues
Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc.
Improve observability of customers within their environments
Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle.
Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs
Participate in PR review and collaborating with other engineers on their Design Docs
Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.