Requirements

Experience leading an infrastructure, platform or endpoint engineering team
Strong hands-on Linux expertise, including package management, performance troubleshooting and log analysis
Good understanding of CI/CD pipelines for OS image creation using tools such as Dagger, Packer, Jenkins or Bash
Experience supporting bare metal and VM provisioning at scale, ideally using OpenStack and Ironic
Strong understanding of enterprise security, including vulnerability and patch management
Sound judgement, balancing security best practice with pragmatic risk-based decisions
Understanding of hardware provisioning and lifecycle management, including diagnostics and vendor management
Excellent communication and stakeholder management skills, with the ability to influence priorities across teams
Experience owning and improving production services end to end

What you'll be doing

Build and lead the Platform Engineering team, focusing on availability, security, and evolution of the platform desktop service
Hire, onboard and develop platform engineers including setting objectives, providing feedback, and managing career development
Manage service performance covering availability, estate health, patching, provisioning, and user experience
Own the support model, including service levels, request and incident management, and escalation paths
Balance operational demands with planned engineering work and longer-term priorities
Deliver the estate roadmap across image builds, provisioning tooling, automation, and hardware refreshes
Oversee change management, communications, and post-incident improvements
Define and report metrics to provide visibility of service performance and estate health
Manage capacity, budget, and hardware lifecycle across physical and virtual resources
Collaborate with Linux Engineering, Security, Identity, Tech Support and other partner teams to manage dependencies and escalations
Support joiner, mover, and leaver processes in partnership with HR