Technical Support Advisor

Requirements

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience
• 3+ years of prior product, customer support, and/or technical support experience on Microsoft Outlook, including troubleshooting complex cases in a customer-facing environment
• Fluent in German, French, Italian and confident in reading, writing, and speaking English

What You'll Be Doing

• Team Readiness & Development
• Case Management (Delivery Excellence)
• Managing Collaborative Activities
• Supportability Activities
• Process Improvement

Perks and Benefits

• This role enables and promotes career growth as a recognized technical SME
• Opportunity to work in a collaborative environment focused on achieving superior customer outcomes
• Microsoft is an equal opportunity employer with a culture of inclusion where everyone can thrive at work and beyond