Requirements

• Bachelor's Degree in Engineering, Computer Science, or related field OR equivalent experience.
• Experience in technical roles such as IT, Technical Support, Consulting, or Program Management.
• Hands-on experience with Microsoft Security and Compliance technologies, including Information Protection, Endpoint Data Loss Prevention, eDiscovery, Data Lifecycle Management, Insider Risk Management, Sensitive Information Types, Exchange, Office 365, and Microsoft Defender.
• Experience managing customer relationships in consultative or account management roles.
• Exceptional written and verbal communication skills with adaptability to different audiences.
• Ability to collaborate across teams and resolve issues beyond team boundaries.
• Passion for data-driven decision making to diagnose, resolve, and improve service offerings.
• Must be able to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check.

What You'll Be Doing

• Respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24x7x365 global Purview engineering team.
• Engage with Solution Architects, Product Managers, and Support Engineers to understand customer architecture and resolve critical issues quickly.
• Share insights and recommendations with customers and internal teams and contribute to customer-facing documentation for self-remediation.
• Collaborate with software engineers to diagnose and resolve complex product problems.
• Maintain deep technical expertise in the Microsoft Purview suite.
• Mentor and support the technical development of an international team.
• Communicate updates to customers and gather additional information as needed.
• Provide feedback to Engineering and Product Management to drive continuous improvement.
• Work with engineering on new feature design and testing to ensure customer success.