Requirements

Bachelor's Degree or Trade Certification in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field, OR equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing Microsoft Cloud background checks upon hire and every two years thereafter.

Nice to Haves

Master's Degree in Computer Science, Information Technology, Data Science, Cybersecurity, or related field OR Bachelor's Degree plus 2+ years technical experience in software, service, or systems engineering, OR equivalent experience.
Technical experience supporting large-scale cloud or distributed systems, including hybrid or multi-tenant enterprise environments.
Experience with Azure infrastructure (VM scale sets, Application Gateway, Key Vault, SQL databases), infrastructure as code (Bicep), scripting, automation (PowerShell), and querying telemetry (KQL).
Experience with incident management, troubleshooting, and root cause analysis for production services.
Knowledge of networking fundamentals and secure-by-design principles.
Management Information Systems (MIS) or other industry/product-specific engineering certifications (e.g., Azure Administrator Associate).
Written and verbal communication skills in English for technical and non-technical audiences.

Support implementation of reliable, scalable, and high-performing solutions including design documentation, implementation/rollback plans, quality checks, and service compliance.
Respond to incidents during on-call rotations by assessing impact, troubleshooting, fixing issues, escalating complex problems, and documenting outcomes and root causes.
Improve availability, reliability, efficiency, observability, and performance of services and systems through configuration and scalable health metrics.
Monitor and analyze telemetry to identify issues; develop scripts and automation to enhance monitoring.
Coordinate incident and crisis response, including escalation, communication of customer impact, root cause analysis, and improving response and service stability.
Identify and escalate security defects, support root cause analysis, and communicate security policies and procedures.
Build technical knowledge through design reviews, incident drills, debriefs, and team collaboration to improve system development and operations.
Embody Microsoft’s culture and values including respect, integrity, and accountability.

Competitive base pay range across Ireland between €49,500 and €83,900 per year.
Potential eligibility for additional benefits and compensation.
Opportunity to contribute to Microsoft’s global datacenter operations supporting over 1 billion customers worldwide.
Work within a culture that values inclusion, growth mindset, innovation, and collaboration.