What you'll be doing

Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
Partner with product owners to understand detailed requirements and own your code from design through delivery including test automation.
Design and develop scalable, maintainable, and reusable software components focusing on performance and reliability.
Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
Explore new ServiceNow features and evaluate them for adoption.
Develop proof-of-concept and prototype solutions to validate architectural and design decisions.
Establish and promote best practices around platform development, integrations, and performance optimization.
Foster a culture of continuous learning and improvement by sharing engineering and quality best practices.
Mentor and guide engineers to foster technical excellence and professional growth within the team.

Requirements

5+ years of software engineering experience with a record of technical direction beyond immediate team.
Effective and accountable use of AI coding assistants and agents.
Hands-on experience authoring agentic instructions, designing autonomous workflows, and building evaluation mechanisms.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement, including at least one model or orchestration migration in production.
Experience in system design, APIs, data modeling, and testing across front-end, server-side, and relational data with a high quality mindset.
Experience with Java, JavaScript/TypeScript, React, and ability to quickly learn new tools and frameworks.
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines.
On-call and incident command experience on customer-facing systems, including owning systemic fixes.
Strong troubleshooting skills and ability to optimize performance across the stack.
Bachelor’s degree in computer science, software engineering, or related field, or equivalent practical experience.