What you'll be doing

Build high-quality, scalable, clean, and reusable applications and integration solutions using the ServiceNow platform and related technologies.
Partner with product owners to understand detailed requirements and own your code from design through implementation, test automation, and delivery.
Design and develop scalable, maintainable, and reusable software components emphasizing performance and reliability.
Own critical technical initiatives end to end, continuously refining and improving existing applications and services.
Explore the latest ServiceNow features and evaluate them for adoption.
Develop proof-of-concept and prototype solutions to validate architectural and design decisions.
Establish and promote best practices around platform development, integrations, and performance optimization.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
Mentor and guide engineers to foster technical excellence and professional growth within the team.

Requirements

7+ years of software engineering experience with demonstrated technical leadership beyond immediate teams.
Effective and accountable use of AI coding assistants and agents.
Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building corresponding evaluation systems.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement, including migrating models or orchestrations into production.
Strong system design skills encompassing APIs, data modeling, and testing across front-end, server-side, and relational data work.
Proficient in a software stack including Java, JavaScript/TypeScript, React with ability to quickly learn new tools and frameworks.
Familiarity with automated testing frameworks such as JUnit, Selenium, TestNG, Playwright and integrating tests into CI/CD pipelines.
Experience with on-call and incident command for customer-facing systems, including implementing systemic fixes.
Ability to troubleshoot complex systems and optimize performance across the tech stack.
Bachelor’s degree in computer science, software engineering, or related technical field, or equivalent practical experience.