Technical Support Engineer (Enterprise)

Requirements

• You'll help support our API customers across different support channels and time zones, primarily with email in queues and also by phone or video conferencing in cases of critical issues.
• You'll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us.
• You'll collaborate with teams across Wise globally.
• You'll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
• You'll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.

What You'll Be Doing

• Help support our API customers across different support channels and time zones, primarily with email in queues and also by phone or video conferencing in cases of critical issues.
• Develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us.
• Collaborate with teams across Wise globally.
• Contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
• Contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.