Requirements

• Bachelor's Degree in Engineering, Computer Science, or related field OR equivalent experience.
• Experience in deep technical roles such as IT, Technical Support, Consulting, or Program Management.
• Hands-on experience with Microsoft Security and Compliance technologies including Information Protection, Endpoint Data Loss Prevention, eDiscovery, Data Lifecycle Management, Insider Risk Management, Sensitive Information Types, Exchange, Office 365, and Microsoft Defender.
• Experience engaging and managing customer relationships in consultative or account management roles.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years thereafter.

What You'll Be Doing

• Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24x7x365 global Purview engineering team.
• Collaborate with Solution Architects, Product Managers, and Support Engineers to understand customer architecture and resolve critical escalations swiftly.
• Share insights and recommendations with customers, support, and account teams; contribute to customer-facing documentation for self-remediation.
• Work with software engineers to diagnose, troubleshoot, and resolve complex product issues.
• Maintain technical expertise in the Microsoft Purview suite, including information protection, data loss prevention, data lifecycle management, and governance.
• Mentor team members and support the technical development of an international team.
• Communicate regularly with customers to provide updates and gather information.
• Provide feedback to Engineering and Product Management for continuous product improvement.
• Collaborate on new feature design and testing to ensure customer success.