Requirements

• Bachelor's Degree in IT, Computer Science, Business Administration, Engineering or related field, or equivalent experience in technical consulting, IT administration, support, project management, customer success management, or IT customer-facing roles.
• Technical expertise at level 400 in either Security or Copilot workloads.
• Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies with measurable business outcomes.
• Strong collaboration and influencing skills across diverse stakeholders and virtual teams.
• Effective communication skills to translate technical concepts into customer business value.
• Passion for continuous learning and expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.
• At least one additional language spoken: Italian, Spanish, German, French, Portuguese, or Arabic.

Nice to Haves

• Experience with relevant technologies such as cloud infrastructure and Microsoft platforms.
• Project management experience.
• Relationship management or customer success experience.
• IT-related customer-facing experience.

What You'll Be Doing

• Guiding customers through onboarding, deployment, and optimization of Microsoft cloud solutions focused on AI and data security.
• Delivering consultative technical guidance across multiple Microsoft solution areas, navigating dependencies between workloads.
• Driving customer success by identifying and removing deployment blockers, mitigating risks, and accelerating time-to-value.
• Partnering with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes.
• Enabling customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies.
• Contributing to scalable delivery by sharing best practices, improving playbooks, creating reusable guidance, and driving operational excellence.
• Acting as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions.

Perks and Benefits

• Competitive base pay ranging approximately from €43,300 to €136,400 per year depending on location (Spain, Ireland, Portugal, Romania).
• Potential eligibility for additional benefits and other compensation.
• Opportunity to work in a fast-changing, AI-first technology environment.
• Inclusive and equal opportunity employer with support for accommodations during the application process.