What you'll be doing

• Deploy, configure, and debug AI agents and integrations directly inside live enterprise tenant environments handling complex customer workflows and real-world data.
• Lead technical discovery sessions with customer stakeholders to translate business requirements into product configurations, proofs of concept, and integration specifications.
• Capture field telemetry, edge-case failures, and customer friction to influence product roadmap and engineering backlog.
• Identify recurring deployment challenges and transform custom fixes into standardized, automated product capabilities.
• Collaborate with Workday Services leads, AI Deployment Architects, and Account Teams to ensure seamless project delivery with a focus on core product strength.
• Guide engagements through milestones from kickoff to graduation, enabling customer self-sufficiency within typical 6-month deployment cycles.

Requirements

• 4+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
• Hands-on coding and debugging skills in Python, Java, or similar languages, with knowledge of REST APIs, object-oriented design, system architecture, and integration patterns.
• Proven experience working directly with enterprise clients on complex software deployments, live data troubleshooting, and custom workflow integration.
• Willingness and ability to travel up to 20% to customer sites as needed.

Nice to haves

• Ability to abstract general product requirements from bespoke customer issues (product mindset).
• Exceptional verbal and written technical communication skills, with ability to explain complex technical challenges to non-technical leadership.
• Thrives in fast-paced environments with evolving requirements across Product, Engineering, and Services teams (ambiguity and agility).
• Highly collaborative, low-ego team player experienced working in multi-disciplinary account and delivery pods.
• Applied experience with LLM-powered or agentic AI systems, such as prompt/context engineering, retrieval-augmented generation, evaluations, or agent orchestration frameworks, and understanding of model behavior in product and customer-facing contexts.

Perks and benefits

• Flexible hybrid work model requiring at least 50% of time each quarter spent in office or field with customers, allowing freedom to create a schedule suited to business, team, and personal needs.
• Competitive base salary range: €72,000 EUR - €108,000 EUR (Ireland).
• Eligibility for Workday Bonus Plan, role-specific commission/bonus, and annual stock refresh grants.
• Supportive company culture grounded in integrity, empathy, and collaboration, offering trust, tools, skills development, and long-term investment in employees.
• Commitment to reasonable accommodations for qualified individuals during application and employment processes.
• Equal Opportunity Employer including individuals with disabilities and protected veterans.