What you'll be doing

• Deploy, configure, and debug AI agents and integrations directly inside live enterprise tenant environments with complex customer workflows and real-world data.
• Lead technical discovery sessions with customer stakeholders to translate business requirements into product configurations, proofs of concept, and integration specifications.
• Capture field telemetry, edge-case failures, and customer friction points to influence the product roadmap and engineering backlog.
• Identify recurring deployment challenges and transform custom fixes into standardized, automated out-of-the-box product capabilities.
• Collaborate with Workday Services leads, AI Deployment Architects, and Account Teams to ensure seamless project delivery with focus on core product strength.
• Guide engagements through structured milestones from kickoff to graduation, enabling self-sustaining customer ownership within 6-month deployment cycles.

Requirements

• 7+ years experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
• Hands-on coding and debugging skills in languages such as Python or Java, with understanding of REST APIs, object-oriented design, system architecture, and integration patterns.
• Proven experience working directly with enterprise clients on complex software deployments, live data troubleshooting, and custom workflow integration.
• Willingness and ability to travel up to 20% to customer sites as needed.

Nice to haves

• Ability to abstract generalizable product requirements from bespoke customer issues.
• Exceptional verbal and written technical communication skills, skilled at translating complex challenges for non-technical audiences.
• Thrives in fast-paced environments with evolving requirements across Product, Engineering, and Services teams.
• Highly collaborative, low-ego team player adept at working within multi-disciplinary account and delivery pods.
• Applied experience with LLM-powered or agentic AI systems including prompt/context engineering, retrieval-augmented generation, evaluations, or agent orchestration frameworks.

Perks and benefits

• Flexible work model combining in-person and remote work with at least 50% of time spent each quarter in office or field.
• Competitive base salary range (€86,400 EUR - €129,600 EUR for Ireland location) with eligibility for bonuses and stock grants.
• Supportive culture rooted in integrity, empathy, and collaboration, with tools for professional growth and skill development.
• Commitment to equal opportunity employment and reasonable accommodations for qualified individuals.