Requirements

• 5+ years of experience in IT Asset Management, Telecom Expense Management, or similar field
• Working knowledge of mobile carrier platforms, contract structures, and device procurement
• Experience with at least one MDM platform (e.g., Mosyle, Intune, Jamf, AirWatch)
• Proficient with ITSM/ITAM tools (e.g., ServiceNow, Freshservice, Jira) and Excel
• Experience in a multinational organization with global device and carrier management
• Proven experience managing vendor relationships and negotiating contracts
• Excellent analytical, problem-solving, and organizational skills
• Exceptional communication skills and strong collaboration abilities across diverse and global teams
• Proficiency in PowerPoint, Google Suite, JIRA or other related project management tools
• Ability to work independently and as part of a team in a fast-paced environment
• Detail oriented, problem solver, and resourceful

What You'll Be Doing

• Serve as the primary point of contact for all global mobile carrier relationships
• Manage procurement, activation, and cancellation of carrier services and lines
• Monitor mobile usage, costs, and invoices; identify and resolve billing discrepancies
• Negotiate carrier contracts and ensure service-level agreements (SLAs) are met
• Maintain inventory of active lines, SIM cards, serial numbers, and associated device plans
• Oversee end-to-end lifecycle of mobile devices including procurement, deployment, tracking, maintenance, upgrades, and disposal
• Ensure accurate asset records in ITAM systems and compliance with internal standards
• Support logistics and fulfillment of mobile devices for new hires, replacements, or regional initiatives
• Partner with Support teams to ensure timely fulfillment and support for mobile device requests
• Collaborate closely with Client Platform teams on MDM policy enforcement, enrollment automation, and compliance
• Manage onboarding and offboarding processes related to mobile device allocation and recovery
• Generate reports on mobile asset inventory, carrier usage, cost trends, and policy compliance
• Maintain and update process documentation, user guides, and knowledge base articles related to mobile services