Requirements

• Experience managing an engineering team delivering high-performance services at scale, ideally site reliability or infrastructure engineers running production SaaS systems.
• Technical depth in background job processing and caching technologies such as Redis and Sidekiq to guide decisions on upgrades, capacity, and failure modes.
• Experience managing reliability with service-level objectives, including defining indicators, burn-rate alerting, and capacity planning.
• Experience running a 24/7 on-call rotation and coordinating high-severity incidents.
• Proven ability to balance operational work and incident follow-ups with roadmap projects, and manage scope when deadlines cannot be met.
• Experience leading a fully remote team across multiple time zones including the Americas, Europe, Middle East, Africa, and Asia-Pacific.

What you'll be doing

• Lead, hire, and develop a team of site reliability and backend engineers, supporting career growth and onboarding.
• Own reliability for job processing and caching platforms, managing service-level objectives, error budgets, alerting, and operational reviews.
• Manage capacity planning, escalations, and incident follow-ups while balancing operational and project work.
• Oversee the team's participation in GitLab.com's first-tier on-call rotation, including shift coverage and incident command for high-severity events.
• Drive zero-downtime Redis upgrades and automate OS patching and reboots.
• Adapt job processing to support single-tenant and cell-based deployments.
• Lead migration from queue-based job orchestration to a durable workflow engine, defining use cases, migration path, and roadmap.
• Own quarterly planning, team roadmap, and clarify operational responsibilities with partner teams such as Git storage.

Perks and benefits

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off (PTO).
• Team Member Resource Groups for inclusion and community.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund to support learning and career advancement.
• Parental leave benefits.