Staff Product Engineer, AI

Requirements

• 10+ years of experience shipping high-quality products.

• You can demonstrate significant impact in the work that you have done.

• Deep knowledge of a high-level programming language (e.g., Ruby, Python, Javascript)

• Strong willingness to fight for good outcomes

• BSc in Computer Science, Maths, or Statistics or related discipline

Nice to Haves

• Previous experience in data analytics, or statistical role

What You'll Be Doing

• Build the systems that power Intercom’s flagship AI products.

• Work alongside ML Scientists to bring proof-of-concept code to production.

• Partner with product teams to shape the best AI-powered product experience for customers.

• Contribute to all phases of software development including ideation, prototyping, and implementation.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence.

Perks and Benefits

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, health, and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity and paternity leave

• Cycle-to-Work Scheme coverage with secure bike storage

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you

• Relocation support for those moving to our offices