Requirements

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field, or equivalent experience.
• Technical consulting, IT administration, support, project management, customer success management, or IT customer-facing experience.
• Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realizing measurable business outcomes.
• Collaboration skills with ability to influence diverse stakeholders and virtual teams.
• Effective communication skills to translate technical concepts into customer business value.
• Passion for continuous learning and expertise in Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.
• Depth of specialization (level 400) in either Security or Copilot workloads.

Nice to Haves

• Experience with cloud, infrastructure, and Microsoft platform technologies.
• Project management experience.
• Relationship management or customer success experience.
• IT-related customer-facing experience.
• Ability to speak additional languages such as Italian, Spanish, German, French, Portuguese, or Arabic.

What You'll Be Doing

• Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions to accelerate business value and consumption outcomes.
• Deliver consultative technical guidance across multiple Microsoft solution areas and help customers navigate workload dependencies.
• Identify and remove deployment blockers, mitigate risks, and accelerate time-to-value for customers.
• Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes.
• Enable customers to adopt secure AI experiences by integrating identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies.
• Contribute to scalable delivery by sharing best practices, improving playbooks, creating reusable guidance, and driving operational excellence.
• Act as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions.

Perks and Benefits

• Competitive base pay range in Romania: lei 199,400.00 - lei 347,800.00 per year.
• Eligibility for additional benefits and other compensation.