Engineering Manager - Support Experience

Requirements

  • 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience
  • Successfully recruited and built great teams
  • Ability to prioritize competing requirements and stakeholders to iteratively ship new product features
  • User empathy and a customer-centric approach to problem solving and product development
  • The ability to thrive with a high level of autonomy and responsibility
  • The desire to encourage a healthy, inclusive work environment that's both supportive and challenging
  • Clear and persuasive writing and in-person communication with technical and non-technical stakeholders

Nice to haves

  • Experience building a new team or product from an early stage
  • Experience with full-stack development, particularly using React and Ruby
  • Experience designing, deploying, and owning agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) for complex customer support or workflow automation
  • Comfortable planning in quarters while setting a vision for several years
  • Excited about collaborating with teammates across Stripe's organization to provide a wonderful experience to users
  • Comfortable working with geographically distributed teams

What you'll be doing

  • Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success
  • Build the team's culture from the ground up, fostering a collaborative and inclusive environment that promotes innovation, knowledge sharing, and continuous improvement
  • Partner with Product Management, Design, and key leaders across the company to understand user needs and translate them into a technical vision and roadmap aligned with business objectives
  • Drive the execution of projects across the full development lifecycle, from planning to delivery, while upholding high standards of quality and reliability
  • Make effective tradeoffs across short- and long-term roadmaps, balancing business priorities, user experience, and a sustainable technical foundation
  • Collaborate with cross-functional stakeholders to integrate internal tooling and processes into differentiated workflows, navigating organizational complexity
  • Improve engineering standards, tooling, and processes
  • Communicate clearly with stakeholders, providing regular updates on progress, risks, and challenges

Perks and benefits

No information provided

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