Requirements

• Bachelor's Degree in IT, Computer Science, Business Administration, Engineering, or related field, or equivalent experience.
• Technical consulting, IT administration, support, project management, customer success management, or IT customer-facing experience.
• At least one additional language spoken: Italian, Spanish, German, French, Portuguese, or Arabic.
• Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realize measurable business outcomes.
• Strong collaboration and communication skills to influence diverse stakeholders and translate technical concepts into business value.
• Passion for continuous learning and building expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.

Nice to Haves

• Experience with relevant technologies such as cloud, infrastructure, and Microsoft platform.
• Project management experience.
• Relationship management or customer success experience.
• Additional IT-related customer-facing experience.

What You'll Be Doing

• Guide customers through onboarding, deployment, and optimization of Microsoft cloud solutions focused on AI and data security readiness.
• Deliver consultative technical guidance across multiple Microsoft solution areas and navigate dependencies between workloads.
• Drive customer success by removing deployment blockers, mitigating risks, and accelerating time-to-value.
• Partner with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes.
• Enable customers to adopt secure AI experiences by integrating identity, security, compliance, endpoint, productivity, and agent-based solutions.
• Contribute to scalable delivery by sharing practices, improving playbooks, creating reusable guidance, and driving operational excellence.
• Act as a customer advocate by bringing field insights and feedback to engineering and product improvement discussions.

Perks and Benefits

• Competitive salary range in the United Kingdom: £70,300 to £133,900 per year.
• Potential eligibility for additional benefits and compensation.
• Inclusive culture fostering respect, integrity, accountability, and diversity.
• Opportunities for continuous learning and growth within a leading technology company.