Requirements:

• Bachelor's or Master’s degree in Computer Science or a related field or relevant professional experience
• 2+ Years experience as a Senior Software Engineer or higher
• 2+ Years experience performance managing engineers including hiring, coaching, and career development
• Demonstrated experience triaging software in large production systems that you yourself didn't write
• Demonstrated experience as an Incident Commander, leading incidents with authority regardless of the other titles or roles present
• Demonstrated experience eliminating alert fatigue with proper alerting design
• Demonstrated experience leading and implementing SRE best practices and actively developing engineers in the SRE space
• Demonstrated experience designing, writing, prioritizing, and maintaining high-capacity, high-availability, and high-performance software, especially back-end services
• Demonstrated experience working in container-based ecosystems and with a container scheduler (e.g. Marathon, Mesos, Kubernetes, GKE, Amazon ECS)
• Demonstrated ability to work across multiple organizations and generate alignment on technical standards

Nice to Haves:

• 4+ Years working in a high performance Site Reliability capacity
• Experience working in a global follow-the-sun model, with proficiency in communicating across timezones.
• Experience with distributed systems, specifically microservices
• Understanding of relational databases such as MySQL
• Experience with CI/CD pipelines, ideally Jenkins, Github Actions, or equivalent
• Understanding of software performance and the influence of latency in online games
• Experience with AWS (or comparable cloud environments)

What You'll Be Doing:

• Manage the Site's engineering staff for growth and performance
• Ensure the Site’s engineers receive active mentorship to develop their technical and soft skills
• Manage the Site’s response coverage and on-call, participating in the on-call rotation as an Incident Commander
• Manage the Site’s capacity for project work and incident response, and drive and report on site performance metrics
• Act as the Site’s technical lead, doing hands-on technical work, code reviews, and design reviews, and defining what good looks like for alerting and incident response automation
• Drive toward an AI-focused future for our incident response and systems triage
• Manage stakeholders during critical incident triages and major launches working alongside TPM teams
• Handle Site-specific HR tasks such as local hiring and retention

Perks and Benefits:

• Open paid time off policy for work/life balance
• Flexible work schedules
• Medical, dental, and life insurance
• Parental leave for you, your spouse/domestic partner, and children
• Retirement benefits with a company match
• Support for donations of time and money to non-profit charitable organizations